Booked LocalOff-track garage door repair
A door can come off its track after being hit by a car, when a cable breaks, or when rollers wear out. A door that's crooked or jammed is under uneven tension and can fall.
What to do
- Don't run the opener. Unplug it if you can do so safely.
- Don't try to force the door up or down.
- Keep people and cars clear until a technician has looked at it.
DASMA advises building occupants not to adjust doors, springs, or attached hardware, since springs are under extreme tension (DASMA TDS-174).
Talk to a local pro now
Call and we'll connect you with an independent garage door technician serving your area.
Call (585) 565-6320 Get a free quoteFAQ
Is it safe to leave a door off its track?
Leave it alone, keep people clear, and have a technician look. Do not run the opener.
What causes a door to come off track?
Impacts, broken cables, worn rollers, or loose or bent track are common causes.
Last updated October 25, 2026